Terms of Service

1. Acceptance of these terms

These terms form a binding agreement between you and Manshang Trading Limited. You accept them by using this website, by submitting an enquiry through the contact form, by sending documents to the desk or by instructing the desk to prepare any trade paperwork. If you do not accept these terms, please do not use the website or engage the desk.

Where you act on behalf of a company or another organisation, you confirm that you have authority to bind that organisation to these terms. If you do not have that authority, you should ask the appropriate person to review and accept the terms before any docket work begins.

If a separate written agreement has been signed with Manshang Trading Limited, that agreement takes priority where it conflicts with these terms. In all other respects the two documents operate together, and these terms fill any gap that the signed agreement does not address.

2. Definitions

In these terms, the following words have the meanings given below. The definitions apply throughout the document and are intended to make the language precise rather than formal for its own sake.

• The company means Manshang Trading Limited, registered at Rm FTY-A(98) 1/F Union Hing Yip Fty Bldg, 20 Hing Yip St, Kwun Tong, Hong Kong - 999077, Hong Kong (HK).
• The desk means the trade paperwork function operated by the company, including the order rail, the mark bench and the customs and duty work.
• The client means the person or organisation that engages the desk or uses this website.
• The docket means the file of documents assembled for a shipment or a programme, including all working copies and the closing note.
• The services means the six docket services described on the services page and any closely related work agreed in writing.
• Trade documents means purchase orders, invoices, packing lists, mark sheets, entry packs, booking aids and similar papers.
• The website means the pages published at this domain and any files served from it.

3. Scope of the services

The company provides a trade paperwork desk. It prepares, checks and hands over documents that a client needs to buy, move and clear goods. The six named services are purchase order desks, shipping mark services, customs paper runs, supplier invoice checks, container booking aids and duty file preparations. Each service can be engaged on its own or as part of a full documentary run.

The services are documentary and advisory in a narrow sense. They do not include the physical carriage of goods, warehousing, inspection, insurance or the submission of a customs declaration in the company own name. The company does not act as a freight forwarder, a licensed customs broker, a lawyer, an accountant or a bank.

Where a client needs a service that is outside this scope, the company will say so and, where it can, suggest an appropriate provider. A referral is offered as a courtesy and does not make the company responsible for the work of the referred party.

4. How an engagement begins

An engagement begins when the client sends an instruction and the company accepts it in writing. The instruction should identify the shipment, the parties involved and the documents already available. The acceptance should confirm the scope, the expected date of completion and the fee or the basis on which the fee will be calculated.

A message sent through the contact form is an enquiry, not an acceptance of a docket. The company may need to ask clarifying questions before it can confirm scope or timing. Until the company sends a written acceptance, no docket is open and no obligation to complete the work exists.

Each accepted docket receives a reference. That reference is used in all correspondence about the file and should be quoted in any payment instruction or query. Where a client opens several dockets at once, the references are kept separate so that work on one file does not delay or obscure another.

5. Client obligations

The quality of a docket depends heavily on the quality of the documents provided. The client is responsible for supplying complete, accurate and lawfully obtained trade documents, and for confirming that the client has the right to share them with the company and with the parties who will receive the completed file.

• Provide the purchase order, supplier confirmation and any mark or packing instructions promptly.
• Answer questions about quantities, values, currencies and terms within a reasonable time.
• Ensure that documents are current and that amendments have been identified clearly.
• Tell the company about any known dispute, hold or restriction affecting a shipment.
• Use the completed file only for the purpose for which it was prepared.
• Keep the company informed of any change to a cut-off date, carrier or destination.
• Pay the agreed fee in accordance with these terms and any separate written agreement.

Where a client provides documents that are incomplete or inconsistent, the company will identify the problem and explain what is needed. The company is not responsible for a delay caused by a document that the client did not supply or by an instruction that the client did not correct.

6. Document handling and accuracy

The company checks documents against the instruction and against each other. It looks for differences in quantity, unit price, currency, mark wording, destination code and the description of goods. Where a difference is found, the company records it and raises a query. This is a checking service, not a guarantee that every document is free from error.

The client remains responsible for the accuracy of the underlying commercial facts. The company cannot verify that goods match a sample, that a factory has complied with a specification or that a certificate issued by a third party is authentic beyond what a reasonable document review can show. The client should therefore review the completed file before it is submitted to a broker or an authority.

Documents are handled in accordance with the privacy policy published on this website. Working copies are kept for as long as the docket and the applicable rules require. Where a client asks for the return or destruction of a working copy at the end of an engagement, the company will comply unless the law or a legitimate record keeping need requires retention.

7. No brokerage or legal advice

The company prepares documents. It does not file a customs declaration, does not sign as a declarant and does not act as the client agent before an authority. Those acts are reserved to a licensed broker or to the client own authorised representative, and the company does not hold itself out as providing them.

Nothing on this website or in a docket constitutes legal, tax, accounting or customs advice. The company may describe how a document is normally prepared, but it does not tell a client what duty is payable, how goods should be classified as a matter of law, or what a client should declare. Where a question requires a regulated opinion, the client should consult an appropriately qualified professional.

References to classification, origin or valuation in a docket are working notes that record the basis used for preparation. They are not a ruling and do not bind an authority. The client and the appointed broker remain responsible for the declaration that is filed.

8. Fees and payment

Fees are agreed before a docket is accepted. They may be quoted as a fixed amount for a defined task, as a rate per docket or as a rate based on the number of items or shipments. Where a task proves substantially larger than expected, the company will explain the reason before continuing so that the client can approve any change.

Invoices are issued in the currency stated on the acceptance and are payable within the period shown on the invoice. Unless another period has been agreed, the standard period is fourteen days from the date of the invoice. Late payment may attract interest at a reasonable commercial rate, and the company may pause work on open dockets where an earlier invoice remains unpaid.

Disbursements such as courier charges or third party fees are charged at cost and are shown separately. Any amount that a client disputes should be raised in writing within the payment period with the relevant invoice line, so that the rest of the invoice can still be settled without delay.

9. Timelines and cut-offs

A timeline stated by the company assumes that the client has supplied all necessary documents and that no unresolved question affects the file. It also assumes that cut-off dates provided by a carrier, broker or authority remain unchanged. Where any of those assumptions fails, the timeline is adjusted and the client is told promptly.

Business days are Monday to Friday, excluding public holidays in Hong Kong. The desk answers messages during the hours stated on the contact page. A message sent outside those hours is treated as received on the next business day for the purpose of counting a timeline.

The company will make reasonable efforts to meet a stated cut-off, but it does not control the decisions of carriers, brokers or authorities. A missed cut-off caused by a late document, a late answer or an external decision is not a breach of these terms, though the company will help the client find the next practical option.

10. Third party services

The docket work relies on third parties. A forwarder provides a booking confirmation. A broker lodges an entry. A carrier sets a cut-off. A printer produces marks. The company coordinates the paperwork that passes between these parties but does not control their performance.

Where a third party delays a shipment, rejects a document or applies a charge, the company will explain what happened and help the client respond. The third party remains responsible for its own acts and its own terms. Any claim arising from a third party service should be raised with that party, although the company will provide the records in its docket that are relevant to the dispute.

The website may link to third party pages for reference. A link is not an endorsement and does not mean that the company has verified the content of the linked page.

11. Intellectual property

The website, its text, its layout and its design elements belong to Manshang Trading Limited or are used with permission. The name Manshang Trading Limited and the identity elements of the docket bench presented on this site should not be copied in a way that suggests a connection with the company where none exists.

Templates, checklists and mark specifications prepared for a client are provided for that client use in connection with the relevant shipment or programme. The client may share them with its suppliers, forwarders and brokers as needed. The client may not resell them as a standalone product or present them as its own template service.

Documents supplied by the client remain the property of the client or of the party that owns them. The company receives a limited licence to use them for preparing and checking the docket. This licence ends when the docket is closed, subject to the retention obligations described in the privacy policy.

12. Acceptable use of the website

This website is provided for information and contact. Visitors may read the pages, follow the links and send enquiries. They may not attempt to interfere with the operation of the site, gain unauthorised access to any system, copy the site for a competing service or use the contact form to send unlawful, abusive or misleading material.

The contact form should be used for genuine business enquiries. Messages that contain threats, spam, malicious attachments or content unrelated to the desk will not receive a response and may be reported where appropriate. The company may block an address that is used repeatedly for such messages.

Reasonable quotation of the site content with a clear attribution is welcome, for example in a trade directory or a professional discussion. Wholesale copying of the layout or the text is not permitted and may lead to a request to remove the material.

13. Confidentiality

The company treats trade documents as confidential business information. It uses them only for the docket and shares them only with the parties who need them to complete the work. Team members are expected to keep client information out of ordinary conversation and to keep paper files in the defined storage area at the end of the day.

The client should treat the completed dossier in the same way. A mark specification, a pricing note or a supplier record may be commercially sensitive, and the client should share it only with the parties who need it. Where a document is confidential, the client should say so in the instruction so that the file can be labelled accordingly.

Confidentiality obligations do not cover information that is already public, that the company already held lawfully before the engagement, or that the company is required to disclose by law or by a lawful request from an authority. Where a disclosure is required, the company will limit it to what is demanded.

14. Limitation of liability

The company provides its services with reasonable skill and care. It does not guarantee a commercial outcome, a customs outcome, a vessel space or a particular delivery date. Much of the result depends on parties and decisions outside the desk control.

To the extent permitted by law, the company is not liable for indirect or consequential loss, including lost profit, lost business opportunity or loss of goodwill. Where liability cannot be excluded, it is limited to the fee paid for the specific docket that gave rise to the claim, or to a reasonable sum where no fee was charged for that docket.

Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for any other liability that the law does not allow to be excluded. Where a mandatory rule in the client jurisdiction gives the client stronger rights, those rights apply.

15. Indemnity

The client agrees to indemnify the company against a claim, loss or cost that arises from a document the client supplied, an instruction the client gave or a use of the completed file outside the purpose for which it was prepared. This includes a claim by a third party whose personal data or confidential information was provided by the client without proper authority.

The indemnity applies only to the extent that the claim results from the client conduct. Where the company has contributed to a loss through its own failure, the responsibility is shared in proportion to the contribution. The company will notify the client promptly of any claim that may engage the indemnity and will cooperate in a reasonable response.

The client also agrees to reimburse reasonable costs incurred in recovering an unpaid invoice, including any court or collection fee, where the invoice was not disputed and the payment period has passed.

16. Suspension and termination

Either party may end an engagement by giving written notice. Where work is already in progress, the client remains responsible for the fee for work completed up to the date of termination and for any disbursement already committed. The company will deliver the working file that has been completed so that the client is not left without its documents.

The company may suspend work on a docket if an invoice remains unpaid, if a document appears to be forged or misleading, if a legal or regulatory obligation prevents continuation, or if a client becomes unresponsive in a way that makes the work unsafe to complete. The client will be told the reason for the suspension and what would allow it to be lifted.

After termination, provisions that by their nature should survive will continue to apply. These include confidentiality, intellectual property, limitation of liability, indemnity and governing law. The closure of a docket does not affect the retention rules described in the privacy policy.

17. Events beyond control

Neither party is liable for a delay or failure caused by an event beyond its reasonable control. Such events include natural disasters, severe weather, epidemic restrictions, port closures, carrier disruptions, widespread power or network failure and lawful action by an authority. The affected party will notify the other as soon as practical and will resume performance when the event ends.

Where an event continues for a prolonged period, either party may end the affected engagement without penalty, subject to payment for work already completed. The company will help the client recover its documents and will provide a practical handover note.

Commercial inconvenience alone does not amount to an event beyond control. A change in freight rates, a shift in demand or a difficult negotiation is handled as an ordinary business matter under the other terms of this document.

18. Governing law and disputes

These terms are governed by the laws of Hong Kong. The parties agree to submit to the jurisdiction of the courts of Hong Kong for the resolution of a dispute that cannot be settled by discussion.

Before starting a formal claim, the parties should try to resolve the matter in good faith. A written notice describing the issue, the amount involved and the outcome sought should be sent to the email address on this website. The parties will then exchange information and allow a reasonable period for a settlement, normally thirty days.

This clause does not prevent either party from seeking urgent relief from a competent court where delay would cause serious harm. It also does not affect any right that a consumer may have under a mandatory rule in the place where the consumer lives.

19. Changes to these terms

The company may update these terms from time to time to reflect a change in the services, a change in the applicable rules or a clarification of working practice. The current version is published on this page, and the date of the most recent revision is kept with the text.

Where a change is material to an existing engagement, the company will notify the client in writing before the change applies to that engagement. Otherwise, the revised terms apply to a new engagement from the date they are published.

If any part of these terms is found to be invalid or unenforceable, the remaining parts continue in effect. The invalid part will be read down or replaced with a valid provision that comes as close as possible to the original intention.

20. Contact

Questions about these terms may be sent to support@metisapex.buzz or raised by telephone on +19208047740. Written correspondence may be addressed to Manshang Trading Limited at Rm FTY-A(98) 1/F Union Hing Yip Fty Bldg, 20 Hing Yip St, Kwun Tong, Hong Kong - 999077, Hong Kong (HK).

Please include the docket reference where your question relates to a specific file, so that the correct records can be reviewed. The desk aims to answer ordinary questions within two business days.